Firstech Expands Virtual Installer Support for 12-Volt Retailers

SEATTLE. WA (08.20.2020) – Firstech, the maker of Compustar and DroneMobile products, is launching expanded support hours and virtual resources for installers.

Effective August 15th, Firstech will offer over-the-phone and online installer support Monday through Saturday, 8 AM to 5 PM PST. Installers will have access to these extended hours throughout the holiday season.

Firstech has also expanded its offering of digital training resources for installers. The company’s award-winning technical support team conducts biweekly virtual trainings using Facebook Live. All of these trainings are hosted on Firstech’s “TechFeed” support group, one of the industry’s largest installer-only communities on Facebook.

In addition to live and on-demand trainings, Firstech announced the beta release of major updates for “MyFirstech Install.” MyFirstech Install provides a one-stop-shop for installers to access technical documents and wiring schematics for remote start and audio applications. The website also features a portal for installers to activate and configure DroneMobile connected car systems. Beta access is currently reserved exclusively to members of Firstech’s TechFeed support group on Facebook.

Firstech’s technical support team is led by a 24-year industry veteran, Wade Beebe. Beebe shares, “Firstech is committed to investing in the current and future generations of installers. We believe that innovation in our industry starts and ends with those individuals that are open to learning and trying new things.”

If you are an installer in the mobile electronics industry and would like to learn more about Firstech’s products and services, visit firstechllc.com or search “Firstech Techfeed” on Facebook.