STILLWATER, OK (05.18.2020) – Stress levels tend to increase when consumers seek product information from manufacturers through email, chat services or over the phone. Callers ultimately require immediate answers, and show very little patience. These unusual days, with the country in the throes of the COVID-19 pandemic, the KICKER Tech Support team has seen a massive increase in the number of callers seeking quick answers.
“We’ve been averaging around 700 calls and emails per week (since the pandemic),” reported Trevis Rakey, KICKER’s technical support manager. “With so many people working on DIY projects, that number has been on the rise.”
Rakey estimates his department fields more than 50 enclosure-building requests per week. The team’s recommendations vary based on complexity and available space.
“Typically, when a customer calls for a box design, we ask them what measurements they have to work with, and what their goals are,” Rakey explained. “From there we can determine air space, port specs and outside measurements of what the enclosure needs to be built to. We use FINEBox™ enclosure design software, which is the same quality as our R&D (research and development) department.”
When a consumer wants to work on their own project, the KICKER Tech Support team also refers customers to the useful KICKER U app. Available as a free or premium purchased version, the app provides cut sheets, subwoofer specifications, response curves, wiring diagrams, test tones and more.
KICKER’s Tech Support team fields these calls from the company’s Stillwater, Oklahoma world headquarters. Armed with more than 40 years of product specifications, box-building software, vehicle wiring information and a mountain of acoustic reference materials, KICKER’s Tech Support is among the most well-informed in the industry.
To ensure the Tech Support staff has the ability to answer any question, they maintain a non-stop product training schedule and have direct access to the very people that build the product. The department fields questions across every product line KICKER makes, and in every phase of system construction.
KICKER’s Tech Support Department is available weekdays from 9 a.m.-5 p.m. CDT at 405-624-8510, and by email at firstname.lastname@example.org.
For more information visit www.kicker.com/kickeru or find the KICKER U app on their device’s app store.